Falcon Electric, Inc. has built a solid reputation for reliability. However, if you have a problem with one of our products, Factory Service is only a toll free telephone call away.
- Warranty Repair
- Out of Warranty Repair
- Factory Parts
- Extended Warranties
- Refurbishment and Re-manufacturing
- Technical Assistance
- Startup Assistance
How do I return a Falcon product for repair?
- Click here to fill out the online RMA request form — REQUEST RMA or call Falcon Electric toll free at 800-842-6940.
- Fill out all of the fields as omitting any information could delay the return process.
- By selecting “Send Form” the completed form will be automatically sent to the Falcon Service Department.
- Upon receipt, our service department will issue an RMA number and provide shipping instructions.
- Package the unit in the original carton and packing materials and place the RMA number on the outside.
NOTE: NO UNITS WILL BE ACCEPTED BY OUR SERVICE DEPARTMENT
WITHOUT A VALID RMA NUMBER.
Falcon Electric, Inc.
5116 Azusa Canyon Rd.
Irwindale, CA 91706