How an Online UPS is Crucial

What would happen if your friend had a sudden heart attack and you called 911, but the call center’s problems delayed the ambulance’s arrival? Maybe your friend wouldn’t survive. This post is about how a reliable online UPS makes a difference in critical applications, like a 911 call center.

A call center’s computer/communication system is crucial. The type of UPS battery backup used to protect that system is just as critical. Falcon’s online UPS systems protect 911 centers, like Gem County Idaho’s 911 call center that relies on Falcon’s FN UPS to be operational 24/7. You can read more in this Gem County case study. Falcon’s UPSs also safeguard DNA analysis machines used in sheriff’s departments across the U.S. and water treatment plants, like El Paso Water Utilities. 

Tight Budgets Sacrifice Quality, Pay More Later

Many cities and companies have tight budgets, so purchasing agents may choose a UPS that has an initial lower cost, like a line-interactive or “smart” UPS, but these types are not designed for more complex equipment, like a 911 communications/computer center. This lower cost UPS is intended for simple computer backup with some line conditioning. What happens if the line-interactive UPS can’t provide power to the equipment when needed? Only an online UPS, with a reliable field-history, is specifically engineered for essential applications.

For example, El Paso Water Utilities faced this situation. They needed to properly protect the water supply by selecting an online UPS for the Gas Chromatography/Mass Spectrometer (GC/MS) instruments. They had a power outage and told Falcon “the instruments plugged into the ‘smart UPS’ failed the test run” and that the only equipment “completely unaffected by the power event was the one plugged into the Falcon.”

Falcon’s award-winning UPS products are recognized worldwide for quality and field-proven reliability. To learn more about UPS types, see: “UPS Comparison: Online vs. Standby and Line Interactive.” For questions or to discuss your application requirements, contact Falcon’s team, with years of technical experience, at 800-842-6940, email or fill out our Request Quote/Info